Customer Interaction Services and Contact Center BPO Outsourcing

Solution consulting, design, project management, system integration, support and 7/24 operation

As an industry and manufacturer independent company, we offer intelligent solutions for customer management, from planning, conception, implementation, development and system integration to 7/24 operation. Our experienced project managers offer professional support for an efficient handling of the various project requirements and tasks. We have methodical know-how, sound project management competence and are multilingual. In addition, we are committed to the project goal and adapt the procedure to the general conditions in your company. Our experts are used to successfully implementing complex projects and tasks in local and global projects. Strategic partnerships and alliances as well as a "best-of-breed" service, technology and solution like Omnichannel Contact Center, Call Center, CRM, Case Management, HR, Omni Channel Video Solutions, Voice Portale, Artificial Intelligence und Prozess Management   guarantee an optimal "End-2-End" solution from one source.

Customer Engagement around the clock, your outsourcing partner for best customer service

We connect people, processes, innovative technologies and data. We thus deliver an immense added value for you and your customers. Our goals are long-term partnerships in which we challenge ourselves again and again to go the extra mile for you and your customers. Through digitization, the use of innovative technology and data analysis, we can reduce your cost per contact. Through committed and trained employees we increase their "First Time Resolution" and customer satisfaction. We live your customer service 7/24 in several languages in first, - second including third level support. Experts with native speakers in German, French, Italian, English and Spanish ensure the ultimate customer experience. Real time monitoring and access to our Omni-channel Contact Center platform enables us to react optimally and achieve the highest efficiency. The "think global - act local" approach as a seal of quality for a multilingual and friendly service! We understand that your corporate culture also represents the value of your brand and is a significant part of your success.