Voice-Screenrecording, Quality Mgt., Analytics and Compliance

We record & analyze communications

Video solutions for sales, consulting and online academy

Advising the customer as if he were on site

Omnichannel Contact Center Connected Experience CX

The new type of customer experience (CX)

We are Customer Experience Architects

Futurelab is a European Customer Centricity and Customer Experience (CX) consultancy company. For more than 15 years we help our clients understand the needs of their clients, develop customer strategies, manage customer experience, and draw profit from customers’ loyalty and word of mouth.

CRM and Case Management Glaux Soft

The business software for process acceleration

Executive Management Consulting and Services

End to end business expertise

Contact Center- and BPO Service Outsourcing

We make your customers happy