Smart Customer- Interaction and Experience (CX)  Management 

Video solutions for sales, consulting and online academy

With adiaLive, consulting on high-end communications such as audio, video, text chat, instant messenger, SMS, email, etc. can be done with a single click, i. e. omnichannel with high security requirements (FINMA conformity). Location independent communication in combination with document and desktop sharing, full collaboration on all possible devices such as PCs, tablets and mobile phones etc. and with a whiteboard. Point of Sales (PoS), remote consultants, teaching, online conferences, kiosk, digital reception and branch bank etc. solutions are available. A (partially) automated communication is possible via an AI chatbot dialogue system with natural language text-based capabilities. The chatbot can be used in chat or instant messaging systems. End customers want a seamless transition from one communication channel to another. This includes the possibility of contacting customer support via web chat during a website visit and continuing the conversation via audio or video communication. The backend systems are connected via a service layer consisting of the workflow and process engine and associated APIs.

Omnichannel Contact Center

The Connected Experience Platform

A new era of customer relations! Today's customers have more options than ever before. Nowadays, your customers use several devices and contact you via a wide variety of communication channels. In this new world, customers expect companies to combine their experiences and anticipate all their needs. The QuandaGo platform provides all the tools you need to run a modern, all-in-one communications-based contact center. This includes support for voice, email, bots, video, mobile, messaging and social media interactions. Enable your agents to communicate collaboratively through any channel. Personalize the customer experience. Enable your customers to move through any channel and between self-service and live support in a transparent way. Homeoffice workplaces are live in a very short time.

CRM and Case Management

In today's companies, dynamic processes are critical success factors. With Evidence from Glaux Soft you get a modern tool for your agile process management for customer relationship and case management. Today, the work of specialists usually no longer follows clearly structured, but dynamic processes. The case processing is carried out alone or as a team collaboration, even across departmental boundaries. Only the achievement of objectives is essential. The experience and knowledge of the employees are at the forefront. Conventional solutions that follow predefined processes can only be used for this purpose to a limited extent. Current customer needs require a digital transformation with new approaches such as Adaptive Case Management, agile Customer-Relationship Management (CRM), workflow and service management solutions for situational case management.

Voice-, Screenrecording and Analytics for Quality Mgmt. and Compliance

ASC Technologies focuses on providing legally compliant recording and archiving solutions (compliance) as well as analytics tools for the evaluation of recorded communication data. With ASC Recording Insights, ASC introduces for the first time a "native app" for compliance recording and analytics within Microsoft teams. ASC's solutions enable all communication to be recorded and automatically analyzed in compliance with the law, as well as to evaluate internal processes and detect market trends. ASC's workforce management solution allows for optimal planning and management of the entire workforce. All solutions can be obtained from the cloud via a "pay per use" model or built on-premise. ASC's cloud solutions are ready for operation within a short time and can also be used for home office workplaces. The specified compliance (FINMA) and quality requirements can be fully ensured.

Artificial Intelligence and Automation

The possibilities of improving customer communication and reducing costs in your customer interface and customer process are greater than ever thanks to Artificial Intelligence (AI) and machine learning methods. TrustCom AI offers next-generation process-based solutions for agent support, email automation, chat bots and virtual sales coaching. With TrustCom AI, you can also fully automate today's contact center tasks such as form filling, compliance checks, and post-call work, while freeing your agents for high-value interactions or more complex tasks.






Voice- Portal und Biometric Solutions

Leading language technologies enable your company to automatically identify, understand and serve your customers. The customer experience plays a crucial role in the use of today's voice portal technologies. Routine tasks can now be fully automated, while meeting high safety and quality requirements. Artificial intelligence (AI) can play a decisive role in this. Core elements of this voice portal are speech recognition (NLP) in various languages, text to speech, speech to text, Smart IVR Solutions as well as voice biometrics for confidential business over the telephone. This integrates into an Omnichannel Management environment for a seamless customer experience, even in Swiss German.