In today's companies, dynamic processes are critical success factors. With Evidence from Glaux Soft you get a modern tool for your agile process management for customer relationship and case management. Today, the work of specialists usually no longer follows clearly structured, but dynamic processes. The case processing is carried out alone or as a team collaboration, even across departmental boundaries. Only the achievement of objectives is essential. The experience and knowledge of the employees are at the forefront. Conventional solutions that follow predefined processes can only be used for this purpose to a limited extent. Current customer needs require a digital transformation with new approaches such as Adaptive Case Management, agile Customer-Relationship Management (CRM), workflow and service management solutions for situational case management.