ASC Technologies focuses on providing legally compliant recording and archiving solutions (compliance) as well as analytics tools for the evaluation of recorded communication data. With ASC Recording Insights, ASC introduces for the first time a "native app" for compliance recording and analytics within Microsoft teams. ASC's solutions enable all communication to be recorded and automatically analyzed in compliance with the law, as well as to evaluate internal processes and detect market trends. ASC's workforce management solution allows for optimal planning and management of the entire workforce. All solutions can be obtained from the cloud via a "pay per use" model or built on-premise. ASC's cloud solutions are ready for operation within a short time and can also be used for home office workplaces. The specified compliance (FINMA) and quality requirements can be fully ensured.
In today's companies, dynamic processes are critical success factors. With Evidence from Glaux Soft you get a modern tool for your agile process management for customer relationship and case management. Today, the work of specialists usually no longer follows clearly structured, but dynamic processes. The case processing is carried out alone or as a team collaboration, even across departmental boundaries. Only the achievement of objectives is essential. The experience and knowledge of the employees are at the forefront. Conventional solutions that follow predefined processes can only be used for this purpose to a limited extent. Current customer needs require a digital transformation with new approaches such as Adaptive Case Management, agile Customer-Relationship Management (CRM), workflow and service management solutions for situational case management.
Leading language technologies enable your company to automatically identify, understand and serve your customers. The customer experience plays a crucial role in the use of today's voice portal technologies. Routine tasks can now be fully automated, while meeting high safety and quality requirements. Artificial intelligence (AI) can play a decisive role in this. Core elements of this voice portal are speech recognition (NLP) in various languages, text to speech, speech to text, Smart IVR Solutions as well as voice biometrics for confidential business over the telephone. This integrates into an Omnichannel Management environment for a seamless customer experience, even in Swiss German.
