In today's companies, dynamic processes are critical success factors. With Evidence from Glaux Soft you get a modern tool for your agile process management for customer relationship and case management. Today, the work of specialists usually no longer follows clearly structured, but dynamic processes. The case processing is carried out alone or as a team collaboration, even across departmental boundaries. Only the achievement of objectives is essential. The experience and knowledge of the employees are at the forefront. Conventional solutions that follow predefined processes can only be used for this purpose to a limited extent. Current customer needs require a digital transformation with new approaches such as Adaptive Case Management, agile Customer-Relationship Management (CRM), workflow and service management solutions for situational case management.
ASC Technologies focuses on providing legally compliant recording and archiving solutions (compliance) as well as analytics tools for the evaluation of recorded communication data. With ASC Recording Insights, ASC introduces for the first time a "native app" for compliance recording and analytics within Microsoft teams. ASC's solutions enable all communication to be recorded and automatically analyzed in compliance with the law, as well as to evaluate internal processes and detect market trends. ASC's workforce management solution allows for optimal planning and management of the entire workforce. All solutions can be obtained from the cloud via a "pay per use" model or built on-premise. ASC's cloud solutions are ready for operation within a short time and can also be used for home office workplaces. The specified compliance (FINMA) and quality requirements can be fully ensured.
The possibilities of improving customer communication and reducing costs in your customer interface and customer process are greater than ever thanks to Artificial Intelligence (AI) and machine learning methods. TrustCom AI offers next-generation process-based solutions for agent support, email automation, chat bots and virtual sales coaching. With TrustCom AI, you can also fully automate today's contact center tasks such as form filling, compliance checks, and post-call work, while freeing your agents for high-value interactions or more complex tasks.